Frequently asked questions
Find answers to all common questions below. If you don’t see the answer you need, please feel free to book a free discovery call with our patient care team here.
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At this stage, we don’t accept DVA (Department of Veterans’ Affairs) cards, gold or any other level as a form of payment. This may be something we can facilitate in the near future.
At this stage, we don’t offer family or partner discounts. Each Everlab program is priced individually, as it already includes comprehensive testing and medical support. We’ll be sure to let our community know if this changes in the future.
Of course! You can gift an Everlab program to a friend or loved one here. The recipient will be able to begin their program on the date you choose. Please note, we don’t currently offer gift cards — the gift is applied directly as a full program.
All tests covered by Medicare are already included in the price. The price you pay is the total out of pocket cost.
It secures your place in the program. Due to high demand, we use the consultation to reserve a spot for you, ensuring you don’t miss out while spaces are limited. It’s also the best way to personalise your care—meeting with one of our Longevity Doctors allows us to assess your health risks, answer your questions, and recommend the most suitable program before you commit. It gives you the chance to build trust with your doctor and with Everlab, so you can move forward with confidence.
The Everlab program is available in NSW, VIC, QLD, SA, ACT and WA.
Everlab partners with multiple diagnostic facilities in each state, giving you flexibility and convenience when completing your tests.
Once you join the program, we’ll guide you to book your tests at the location nearest to you.
You can find a list of every diagnostic facility here.
Once you join Everlab, our team begins manually collecting and mapping your past medical records with your consent. We contact providers you've tested with in the past to gather available information—even before your first consultation, when possible. Your doctor will then help guide the process to request additional records, especially those that are harder to access, to ensure the most complete view of your health. While not all records may be retrievable, we continuously follow up to collect more over time. You can also upload any past results directly into your app, where they’ll be automatically analysed and visualised.
Once your testing is complete, that’s when the real magic begins. Your Everlab care team—which includes your doctor, nutritionist, and coach—will come together to interpret your results and design a personalised health protocol, which becomes your action plan.
This protocol may include:
- Targeted supplementation to address any deficiencies or optimise specific biomarkers
- Medications, if clinically necessary and agreed upon with your doctor
- Lifestyle recommendations—like changes to your sleep, nutrition, movement, or stress management habits
- Ongoing tracking via your Everlab app
We’ll guide you step-by-step through what to do, why it matters, and how to stay on track.
The Everlab program specialises in preventative care, and we are a not a replacement of your existing GP relationship. Please continue to see your regular GP for acute medical issues.
Yes, we offer full body MRI scans and other advanced screening like CT coronary angiograms, comprehensive skin checks, genetic testing and gut microbiome mapping through our add-on modules. These add-on tests are additional costs on top of the program fees.
More information can be found here under program add ons.
If you'd like to just do a full body MRI, you can book in here.
You can delete your account at any time. To do so, please contact support@everlab.com.au. Please note that all medical practices in Victoria and NSW are legally required to retain your data for 7 years in case of an audit from regulatory bodies (we must be able to demonstrate that we provided appropriate care). After the 7-year period has elapsed, we will delete your records in full.
Yes, Everlab's programs are often sponsored by employers. We have created bespoke programs for small businesses and large corporates.
Feel free to book a call with our team to learn more.
Currently, Everlab services are not eligible for private health insurance rebates. In Australia, private health insurance generally covers hospital treatment and some allied health services (such as physiotherapy or dental care), but it typically does not cover standard medical consultations like those provided by Everlab.
However, if our doctors identify the need for further investigations during your health assessment—such as a colonoscopy or other specialist procedures—they may refer you to external providers. In these cases, you may be able to use your private health insurance, depending on your level of cover and the specific service.
We always recommend checking with your health fund to confirm what is included in your policy.
Your program fee covers all diagnostic testing, doctor consultations, and ongoing health guidance. There are no additional costs unless you decide to add on one of our 5 add-on diagnostics.
Yes, we offer flexible payment plans for our Protocol program only. The Everlab Diagnostic and Advanced Bloods programs do not offer payment plans.
After your health strategy consultation you can request access to a payment plan.
Yes. The $299 payment for your Health Strategy Consult is fully refundable if you choose not to proceed with any of our programs after you meet your Everlab doctor.
We understand that committing to a health program is a big decision—and it’s important to us that you feel completely comfortable with it. That’s why, after your onboarding consultation and medical risk profile review, you’ll have a clear understanding of what the program involves and whether it’s the right fit for you. If you decide not to continue after this first phase, you can simply opt out with no further cost. We don’t lock anyone in, and we never expect people to remain in a program that doesn’t feel right for them.
You can sign up here to join, or book a free discovery call with our team to learn more first.
The $299 deposit covers your Health Strategy Consult with your Everlab doctor.
During this session, your doctor will:
- Review your past medical results—including blood work, imaging, and diagnostics—which we manually collate for you
- Show you detailed biomarker trends over time
- Benchmark your results against personalised factors like age, gender, ethnicity, and health history
- Identify any elevated health risks and explain your medical risk profile
- Recommend the most relevant diagnostic assessments for your unique needs
This consult gives you a clear, data-driven overview of your current health and expert guidance on next steps. If you choose to proceed with a program after your consult, the doctor’s recommendations will form your personalised testing plan, ensuring you receive the right assessments for your longevity and preventative care goals.
Everlab offers three tailored programs to suit different health goals and levels of assessment:
Advanced Bloods
Ideal for ongoing, affordable monitoring of your long-term health risk.
- Blood testing of critical biomarkers twice a year
- Results analysed by Everlab doctors
- Digital results tracked in the Everlab app with personalised insights
- Cost: $499
Diagnostics Plan
A one-off, deeply personalised full-body health assessment to detect, prevent, and act on hidden risks.
- Advanced bloods covering 100+ biomarkers
- DEXA body composition scan
- Heart health assessment
- Results reviewed with your personal Everlab doctor
- Personalised action plan to optimise your health
- Cost: $900
Protocol Plan
A year-long, fully personalised longevity program for ongoing optimisation and disease prevention.
Includes everything in the Diagnostics Plan, plus:
- Retesting at 6 months to track progress
- Comprehensive physical assessment, including VO₂ max
- In-depth nutrition review and debrief with a dietitian
- Full longevity roadmap and personalised prevention plan
- Cost: $2,700
Please note: All Everlab programs begin with the $299 Health Strategy Consult, which is separate from the program cost. During this consult, your doctor will review your medical risks, explain all available programs, and help you select the plan that’s perfectly tailored to your health goals. The $299 consult fee is fully refundable if you choose not to proceed with any program.
Yes, many members find it valuable to do the program with their partner, friends or family, as health often affects the people around us.
Let us know if you’d like to do your testing together once you sign up and we can arrange this for you.
Yes. We encourage you to refer friends, colleagues, or loved ones who could benefit from our program. You can refer them through our referral portal here.
Everlab provides two personalised health programs, each crafted to support different goals and the level of insight you want into your health.
Diagnostics Plan - $900
A one-off, deeply personalised full-body health assessment to detect, prevent, and act on hidden risks.
- Advanced bloods covering 100+ biomarkers
- DEXA body composition scan
- Heart health assessment
- Results reviewed with your personal Everlab doctor
- Personalised action plan to optimise your health
Protocol Plan - $2,700
A year-long, fully personalised longevity program for ongoing optimisation and disease prevention.
Includes everything in the Diagnostics Plan, plus:
- Retesting at 6 months to track progress
- Comprehensive physical assessment, including VO₂ max
- In-depth nutrition review and debrief with a dietitian
- Full longevity roadmap and personalised prevention plan
Prefer to move step by step? After your Health Strategy Consult, you’ll have access to advanced labs, imaging, and other a-la-carte tests, guided by your Everlab doctor. Individual tests start from $179, and your doctor can discuss what may be appropriate for you during the consultation.
Every Everlab pathway — whether Diagnostic, Protocol, or a-la-carte — begins with the $299 Health Strategy Consult. This session helps you and your doctor build the right plan based on your medical risk profile. You can get started for $299, fully refundable if you choose not to proceed with any program after meeting your doctor.
Or alternatively, feel free to book a free discovery call today with our patient care team who can answer all your questions and help you decide if the program is right for you.
As an Everlab member, you’ll have over 100 biomarkers tested regularly, accompanied by expert clinical insights from real doctors. Beyond standard health checks, Everlab includes advanced physical assessments (such as VO₂ max), DEXA body scans, historical data consolidation, and access to our member app—making it one of the most comprehensive preventative health programs in Australia.
Testing usually kick off within a week after your Health Strategy Consult with your doctor. Most people complete their initial testing within 2-4 weeks of joining the program.
Once you pay the program deposit of $299 you can book in your health strategy consult right away. The next available appointment is usually within 3-4 days.
The Everlab program is currently not available if you:
- Are under 18 years of age
- Are undergoing cancer treatment
- Are currently pregnant
- Are unable to travel to one of our diagnostic labs
If you don’t meet any of these criteria, you can join the Everlab program. We will be expanding our scope of practice in the future.
Yes. Everlab offers five advanced diagnostic modules that can be accessed in two ways:
- As part of a program (at discounted member pricing)
- Standalone, after your Health Strategy Consultation with an Everlab doctor
These optional modules include (prices below are shown at non member rates):
- Advanced Cardiac Imaging – $1,499
- Whole Body Cancer Screening – $3,499
- Comprehensive Skin Check – $265
- Preventive Genetic Test – $1,399
- Gut Microbiome Testing – $999
Some of these tests require clinical suitability. Your Everlab doctor will determine this during your Health Strategy Consultation.
We offer the most comprehensive range of head-to-toe diagnostics in Australia—covering heart health, metabolic function, autoimmune conditions, kidney and liver health, hormones, bone and muscle health, aerobic capacity, cancer and more.
The specific tests you receive will vary depending on the program you select.
View the complete list of tests here.
All Everlab doctor and nutritionist consultations are delivered via telehealth. This isn’t a compromise—it’s designed to give you greater flexibility and better access to care. During your video consultation, your doctor will visually share and explain your results, ensuring you understand everything in detail. You’ll also benefit from access to the best practitioners for your needs, no matter where you live.
Your personal and medical data is protected using industry-leading security practices. All data is encrypted in transit using TLS and stored with bank-grade AES-256 encryption. Access to your records is strictly limited to you, your Everlab clinicians, and authorised systems.
We use advanced endpoint security software (Nightfall), enforce multi-factor authentication across all systems, and manage access keys with best-practice credential security—including regular key rotation. Our team uses automated tools and external security contractors to review code and manage vulnerabilities.
To further strengthen our commitment to data security, we’re actively completing ISO 27001 certification through Vanta.
You need to visit our clinics or partner labs to complete your diagnostic assessments in person (e.g. pathology, imaging, physical assessment). All other consultations with our clinical team will be completed via telehealth.
View all our diagnostic faciliity locations here.
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Book a Free Discovery Call
We’ll guide you through the Everlab program and services, answer your questions, and help you decide if it’s right for your health goals.